Refund policy

The right of withdrawal does not apply if the goods are damaged, dirty, washed or worn. Any returned pieces with remnants of lotion, deodorant, perfume or sweat stains won’t be accepted.
We strongly advise you to try our panties over your private underwear and take extreme care when putting on our bustier to avoid staining.

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods. In order to make use of your right of withdrawal, you must inform us (Zora Balzar, Mehringdamm 64, 10961 Berlin, Germany, magdalena@zorabalzar.com) of your decision to withdraw from this contract by means of a clear statement (e.g. by e-mail). . You can use the attached sample revocation form for this, but this is not mandatory. You can also electronically fill in and submit the withdrawal form or any other clear statement on our website www.zorabalzar.com. If you make use of this option, we will send you a confirmation of reveived withdrawal by e-mail. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we have to repay all payments that we have received from you (excluding delivery costs) immediately and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. As soon as we have received the goods, we will check them for integrity and then arrange for the refund.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Sample withdrawal form

(If you want to revoke the contract, please fill out this form and send it back.)

– To Zora Balzar, Mehringdamm 64, 10961 Berlin, Germany

– magdalena@zorabalzar.com

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– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only if notification is made on paper)

- Date

(*) Delete where not applicable.